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Dropkyd
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— Returns & exchanges

If it's not right, we make it right.

Last updated · 18 May 2026

Terms of servicePrivacy policyReturns & exchangesShippingRefunds
Questions? Email support@dropkyd.com or WhatsApp +91 8975 121 565. A real human responds within 24 hours, 10am–7pm IST.

1. The window

7 days from delivery. The clock starts when the courier marks the parcel delivered. After 7 days the order is final, except for manufacturing defects covered below.

2. What we accept

  • Size exchange — same product, different size, free of cost. We pay both pickup and re-ship.
  • Colour exchange — same product, different colour, subject to availability.
  • Misprint, faulty stitching, wrong item shipped — full refund or replacement, your call.
  • Return for refund — yes, with a ₹100 reverse-pickup fee deducted (unless the issue is on us).

3. What we can't accept

  • Items that have been worn, washed, altered, or smell of detergent / perfume / smoke.
  • Items returned without their original Dropkyd tag and packaging.
  • Final-sale drops (clearly marked as such on the product page).
  • Customised or made-to-order items where the customisation is from the buyer's input (rare — most drops aren't this).

4. How to start a return

  1. Open the order in your account.
  2. Click "Return or exchange" — pick the reason.
  3. We schedule a Delhivery reverse pickup within 48 hours.
  4. Once we receive the item and QC passes, your refund or replacement is processed.

5. Refund timelines

  • UPI / Net banking — within 5 business days of QC pass.
  • Card — within 7 business days; your bank may take another 2.
  • Cash on Delivery — refunded as store credit instantly, or to bank on request (5 business days).

6. Manufacturing defects (after 7 days)

If a seam splits in the first wash or a print cracks within 30 days of normal use, send us a photo. We'll replace or refund, no questions. After 30 days we assess case-by-case but historically lean buyer-friendly.

7. International orders

Currently India-only. When we open internationally, return policies will adjust and you'll see them at checkout before paying.


Operator
Adalwin Commerce LLP
Pune, Maharashtra 411013
India
Email
support@dropkyd.com
Phone
+91 8975 121 565
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Dropkyd

The creators you follow, now building brands of their own. Limited drops — made, packed and shipped across India by us.

Adalwin Commerce LLP
302, Unity Paradise, BT Kawade Road, Raskar Nagar, Pune, Maharashtra 411013, India
support@dropkyd.com · +91 8975 121 565
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